Every October, BAWASA, the water and sanitation authority under the Ministry of Water, dedicates a week to celebrate Customer Service Week, showcasing its commitment to providing exceptional service to its customers. This special week is a testament to BAWASA's recognition of the vital role customers play in the success of its operations and the overall satisfaction of the communities it serves. Throughout Customer Service Week, BAWASA goes above and beyond to highlight the exemplary customer service it offers. The authority organizes various events and activities to engage with its customers, ranging from informative workshops and educational sessions on water conservation to interactive forums addressing customer concerns and feedback. BAWASA takes this opportunity to showcase its customer-centric approach, emphasizing transparency, responsiveness, and efficiency in meeting the water and sanitation needs of the community. As part of its appreciation for customer loyalty and support, BAWASA also introduces special offers and incentives during Customer Service Week. These could include discounted rates, promotional packages, or awareness campaigns to encourage water conservation practices. By actively involving its customers in the celebration and demonstrating a genuine commitment to their satisfaction, BAWASA aims to foster a stronger bond with the community it serves, ultimately contributing to a more sustainable and customer-focused water and sanitation service.

The Ministry of Water has been coordinating the National Water Week annually in our country, involving various stakeholders in the water sector. These commemorations stem from United Nations Resolution No. 47/193, which urges all member countries to collectively observe World Water Day on March 22nd each year. This recognition aims to highlight the importance and value of water in human life and the global economy as a whole. The primary objective of the National Water Week celebrations is to join other nations in assessing the implementation, achievements, and challenges encountered in water project execution. It also aims to outline strategies for improving and strengthening the provision of clean water and environmental sanitation services while overseeing the conservation of water resources in the country. Additionally, BAWASA (Babati water Supply and sanitation authority under the ministry) plays a crucial role in managing water and sanitation affairs under the Ministry's jurisdiction.